I just left a message in Facebook telling Admin that there are members waiting in the Forum for redemptions and have had no reply. Also telling her that she has not been on the Forum for 10 days now.
Admin left me a message in Facebook a day ago so i replied back to that and included what i just said to you.

I joined Facebook just so i can comment there as well since they are supposedly closing the Forum

https://www.facebook.com/univoxcommunity

You may get a quicker response if you post on Facebook as Admin has not been on the Forum for 6 days now

They say now that it can take 2-3 weeks to get your redemption. Which is ridiculous

The attachments do not actually open up. All i could see is this when i clicked on them



But my surveys have been bogus as well. I get 150-200 surveys/day and 99.9% are bogus. Alot of clicking and very little DQ points.

Imagine once the Forum goes we will have to post all these problems on Facebook

@Admin

Support Mailbox is full

@Admin

Since the Forum is closing when can we expect it to be back up and running? How long will it take or will it take as long as PayPal -nearly a year for PayPal?

Point Issues - I contacted Support 18th Dec Ticket # 743739 and in that ticket there is a screenshot of all the dud 74 point surveys ( what happens after you click it). Univox did nothing about that. The only thing that changed is the value of the survey to 84, now to 104 but the problem is still there. I click and it just stops on



Does not redirect back to my dashboard. So now i just click them, get out straight away and move onto the next dud one, click, get out. Every so often I will let it get to that screenshot just to make sure it is still a dud.

@Admin

Now it is the 104 pointers that are bogus.

@Admin

Just saw the point values on the surveys i have got. It has changed again so it will not be the 84 pointers that are bogus. It has gone back to what my account originally looked like even before the 74 point bogus surveys

@Admin

No one is on the Facebook page. I went backwards a whole year ( about )and all I saw is what you have put up , a member being blocked, a member not knowing how to redeem. It is BORING!!!

Reply to your response about closing for maintenance and updates. Can this not be done with a new Forum programme ? You work on a new programme then when it is complete shut this one down and start the new one up?

I did notice that the Comments Timeline is gone as well. That is good because it was actually a bit pointless apart from reading members comments, that had nothing to do with the survey that they just completed.

Univox should be fixing the surveys, not all these 84 pointers, used to be the 74 pointers that are all bogus. They do not redirect back to the dashboard. So it is just click, get out of it 100+ times every day

MEMBERS THAT CAN GET ON THE FORUM- REPLY FROM UPPER MANAGEMENT

"Hello Nat,

Thank you for reaching out!

The Forum will be shut down permanently in 1 weeks’ time. If you would like access to the forum until then please use the following link:

http://forum.univoxcommunity.com/

Thanks,"

@Admin

I got into the Forum the long way around. But you can not access the Forum through the dashboard and the Forum does not work on Chrome in Australia properly.

supportatunivoxcommunitydotcom

If you can't log in means that Univox has blocked your account and you have to contact Support to deal with this matter

@Admin

Look at Jurgen total points that he still has to redeem. Since it takes Univox sooooooooo long to pay these totals just get higher and higher.

Redemptions take 2-3 weeks to be paid

Why is it taking 2-3 weeks to process when before processing times were different. By 2-3 weeks members can only redeem once in a month.
So there should be no back log in members receiving redemptions. But by it taking 2-3 weeks to process members points balance just gets higher and higher, it never catches up.

So how is this benefiting members?

Then there are those members that get blocked out of their account just before their redemption is due for no apparent reason. Since they are blocked so is their redemption. Then they get reinstated again and have to redeem again. Then wait again 2-3 weeks for payment. How is this fair?

They may not even get that redemption paid before they are blocked again. Their accounts are just going around in circles. One member blocked 5 times in roughly 8 weeks.

@Admin

How come Univox does not post any Fun Stuff / Fun Facts/No polls on the Forum like it used to?

We just got to thank Bob :clap: for posting otherwise there will be nothing interesting to read in the Forum

@Admin

Christmas is approaching. Is Univox going to have all redemptions paid ahead of time so there is no backlog after Christmas/New Year where members have to wait even longer?

Support do not work week-ends and hopefully Admin might make an appearance on the Forum

Some of mine in the last day but not inappropriate but nothing to do with surveys

"I remember when rock was young Me and Susie had so much fun Holding hands and skimming stones Had an old gold Chevy and a place of my own But the biggest kick I ever got Was doing a thing called the Crocodile Rock While the other kids were rocking 'round the clock We were hopping and bopping to the Crocodile Rock"

"Blue-jean baby, L.A. lady, seamstress for the band Pretty-eyed, pirate smile, you'll marry a music man Ballerina, you must've seen her dancing in the sand And now she's in me, always with me, tiny dancer in my hand Jesus freaks out in the street Handing tickets out for God Turning back, she just laughs The boulevard is not that bad"

"I'm just sitting here doing time, I'm just sitting here watching the wheels go round and round. I really love to watch them roll."

Can you read the private messages? And is it still zero balance?

@Admin

Members that are having their accounts blocked for no reason at all and have redemptions that are due.
Then their account gets unblocked, and they re-redeem again.
Why are they waiting to be paid when they have already waited?
It was no fault of their own getting blocked

It has been read since you can't read private messages

Suppose you have already contacted Support saying that you shouldn't have to wait twice for your redemption after being locked out no fault of your own

You are joking !!! AGAIN

AGAIN!!

@Admin
Why does this keep on happening- members being locked out of their accounts?
Then when they are reinstated there is no explanation from Support why it happened

The system is down again.

It is back on

Can anyone login?
I get this

I am not from India but Australia and the same here, DQ points are virtually non-existent after you click 100s of dead-end surveys. I have complained to Support.

Response i got

"Note- The other dead-end surveys you mentioned We are looking into this issue and hope to resolve it promptly and accurately. "

Which is a standard response that they do NOTHING about

Yes they should have reviewed it in the first place.
But there are still members that still have no direct explanation apart from that email accusing them of ONE of the following.

Great!!

Suppose there is no explanation in why you were blocked

Yes but you yourself can see for example Mele and cjsenour have been members for years. Does that not make you think that there is something wrong? So then it becomes your job to get Support or whoever to follow up properly about these problems.
Support ARE NOT actually investigating the problem first. They are just following some guidelines which they have been given.

I have experienced this with Support, it is like you a talking to a brick wall. Because they do not read.

Why is it that the Univox system is randomly blocking accounts? Mele for instance twice in 5 weeks. Isn't there something wrong with the Univox system to be doing this?
And why is Support not looking into the problem first before they send that downgrading email accusing members of such and such ?

@Admin

Why are redemptions taking 2-3 weeks and even longer?

What has changed? Before we were getting redemptions within a week when there was PayPal.
Now Gift Cards are taking sooooo long.

Why is it that other survey sites pay their Gift Cards within 24-48 hours but for Univox it takes weeks and weeks?

Do employees at Univox get paid every 2-3 weeks or whenever Payroll decides to put it in?

:clap: :clap: Congratulations !!:party:

I hit 6014 in 7.7 years

Also in your response to Susanna look at the dates since she has had no surveys ........6 months and counting

In reply to your response to "Susanna denied". You mentioned some reasons why members are not getting surveys.

But can you explain how these members are getting email invites (5-6 per day) but these email invites are not visible on their dashboard? Should it not be synchronized? So if they can not see these email invites in their dashboard isn't there some technical error?

I don't like the selection of Gift Cards Australia has got. 99% are useless.
But the only advantage with the Gift Cards is that we are getting the full amount of our redemption whereas with PayPal we were not.
Currency conversion

@Admin

Do not know when you are going to be online as you have not been online for 6 days now.

But another general question.

How are DQ points determined by Univox?

Because clicking dead-end surveys takes time and should be getting something for them.

@Admin

This is the Questions and Answers discussion. I asked some general questions 3 days ago and as of yet, there has been no answer.

There have been comments since then by members having problems and in their comments, they all mention that there is no response from Support. This is a problem that we all have faced at some time with Support.

So what do we do?

Glad you are back. Missed seeing your name :lol:

@Admin

Just a general question.

What is a reasonable amount of time a member should wait to get a reply from Support?

What do we do when there is no reply?

R.I.P

I am told you like to call your state the Sunshine State – but I prefer to think of it by its original name – “Queen’s Land” said the Queen

Also thought she would make it to 100

@Admin

Thought I would put this question in the right discussion. But it is to your reply about PayPal.
So we all know there is NO PAYPAL.

What is Univox doing about the 10 points for redemption approval on the WoF ? I have asked Support but as of yet no reply because Support has not gone passed the first question in my Ticket 679892. Which I am going to reply to after this.
So I am asking you.

Redemption Approval (need 5000 points) = 10 ES points

To get these 10 ES points Australians CANNOT redeem close enough to the 5000 points in Gift Cards. As the Gift Cards that are available are 98% useless. For the other 2%, we have to redeem AUD$100 ( 6800 - 7200 points) to get the 10 points. As Gift Cards in that 2%, DO NOT come in AUD$70 which is close to the 5000 points. So we have to use more points meaning fewer times we get the 10 ES points.
So what is happening about this?

Now since redemptions are taking 2-3 weeks means that some members can only get 1 lot of these 10 points for redemption approval in a month.

So how is this fair to any members?

In response to this
"Rewards are taking 2-3 weeks to be processed. I have notified our processing team with your concern."

At the start of this discussion, it says if we do not receive it within 2 weeks to contact Support. So that is why it becomes 3 weeks.

So why are some members waiting 3.1 weeks to a month and longer than that for their redemption?