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I do not have a problem with being Disqualified or with not receiving points for disqualification. Those do not bother me. What bothers me is taking the time to COMPLETE a survey- especially a long one that may involve video, recording me, live chat, or interviewing one of my kids- and then after receiving a "thank you" or a "Thank you, do you have any comments regarding the experience?" and then after being directed back to Univox not receiving points due to a failed re-direction after completion or a technical glitch on Univox's part. I usually contact Customer Service afterwards . If I do get a response, it's usually " The survey is listed as Client Security Terminate. We cannot award your points and cannot award points for disqualification." A few times I received an email saying the "Points will be awarded at the end of the month." Well, it's almost the end of the month. I sure hope I do receive my points. Not getting well-deserved points for completing surveys is NOT fair. It happened again yesterday and today. The other day, my 8 yr old daughter was asked to complete the one with me. The survey was an hour long or more. what did the email from Customer Service say?? ........"Client Security Terminate"...No..we were never disqualified for any reason. The survey thanked us not just once but multiple times and then asked us to wait to be directed back. The problems occurred on Univox's end. It was mentioned often on Rumble Talk that there were "technical glitches" and to "Please don't worry. It will be fixed." ...We should have received emails saying points would be awarded , if even at the end of the month, but that was not the case.