• twiggs
    1
    sample cube keeps sticking wont load on to the actual survey lost a lot of surveys because of it anyone else got problems? help please.
  • Donna
    1.7k
    Not sure if we are having the same problem or not, but sometimes when I click on a survey, on that initial Sample Cube page with the line thing that moves across at the top of the screen, my tab will read either "Demographics" or "Qualifications" and that line will endlessly move across at the top. I have tried hitting the Refresh once or twice and a lot of times, it then goes iinto the survey for me.
  • twiggs
    1
    yes thats it but doesnt refresh for me just goes on and on and on..........
  • cjsenour
    333
    I had no trouble this morning, but now the surveys freeze. I seldom qualify, but now I get "You do not qualify" and it stopped there. If I try to go back, I get "You have pushed refresh or coming through back button." Lost points on three surveys, Think I will give up on Univox until later,
  • Admin
    1.8k
    We apologize for the inconvenience caused to you. Kindly send us the screenshot so that we can check and resolve the issue.
  • cjsenour
    333
    Mine seems to be working now.
  • Kingalfred
    1.7k
    I had that but only for an hour, trying to load but didn't, when ever i get sticky or slow pages, just do a clean out, reboot, generally clears it up
  • Carol hughes
    2.1k
    I had a few like that but seems better now
  • shahbaz
    22
    Disable adblocker and try reloading the tab that may work
  • Nat M
    893
    I have been getting over 50% of sample cube surveys like that...........a lot of tickets have gone in for that over the passed three days.
    I also do majority of surveys on the app. Also have the problem with desktop surveys.
  • Admin
    1.8k
    . We will have to forward your inquiry onto the appropriate department for further review. It may take 3-5 business days for us to receive a response. Once we do, we will be sure to contact you back immediately.

    We appreciate your patience and apologize for any inconvenience.
  • Sacha
    249


    I am having the same problem ...... just too many not redirecting just freeze all Sample Cube
  • Carol hughes
    2.1k
    Seems better this morning but its still early
  • Paulgro
    910
    I just find all the non-sense question sample cube asks to be a pain.
  • CHRISTINE KNAPP
    216
    Agreed! Not sure why we have to answer all the prelim questions from Sample Cube, when EVERY survey asks their own preliminary/qualifying/demographic questions to see if we qualify.
  • Paulgro
    910
    They claim it's to see if you're a robot. I don't think it is and can't understand why we have to answer that before every survey? It makes you want to leave and go else where.
  • cjsenour
    333
    Won't achieve anything elsewhere. Many survey sits use Sample Cube. I have noticed that the same list of questions appear on other sites too.,
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