• David Simons
    0
    I
    This morning I went to the gift card page with the intention of finding the PayPal method of payment box. I found it & distinctly selected that box to claim £20 worth of my points. Then to my horror it told me that my "Debenhams" gift card request was being processed. For one thing I need the cash badly & for another Debenhams don't exist now. Anyone else had this problem? I sent an email to support but from what I heard about customer service have I likely lost my points / money?
  • godseeconomy
    2.3k
    Hope for the best. You may just get transaction charges deducted rather than loose all the points. Keep us posted regarding the outcome, please.
  • Nat M
    1.8k


    As I understood , you chose Paypal but it gave you Debenhams. So there could be some fault in the system. So you shouldn't incur a fee.
  • Nat M
    1.8k
    @Admin

    Can you get the redemption team to check this members problem. As he said Debenhams does not exist so this option should not be available in the redemptions
  • Admin
    2.5k
    For further details please contact -
  • David Simons
    0
    Hi. I hope I'm communicating with Nat M? When you intervened for me last I got a delayed payment of £23 on 11 May. I put in requests on 12th (ID 1196486) and 13th July (1198331) for £70 and £30 but I haven't seen anything yet. I emailed support yesterday but in case I don't hear from them I thought I'd let you know anyway. Thanks. David Simons.
  • Admin
    2.5k
    Thanks for reaching out to us! I have checked with our support team on your redemption status. Your redemption has been processed, please check your email over the next 24 hours.
  • David Simons
    0
    Hi. Thanks but I was paid the 2 above payments correctly into PayPal. I don't want anything changed. The wrong gift card message was to do with a previous payment. That was corrected months back. Thanks again. Dave.
  • Johnson988
    1
    I @Admin please check my order this is my details
    1208679 7/23/2021 9:04:29 AM Reward Link 1,000 10.00 USD Processing
    My level is ambassador
    Thanks
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