• MichaelSmith221
    0
    @Admin
    Hello,
    I am Michael Smith I redeemed 30$ Reward link about 20 days ago and I didn't receive it yet.
    Please solve the problem and thank you:grin:
    Member ID: 7573568
    Request ID: 1044233
    email: m5ho410oy6urt8wr.png
  • Admin
    2.5k
    We can understand your concern. We would like to inform you that we have shared your details with our redemption team on your redemption status please check your email over the next 24 hours.
  • Nat M
    1.8k


    In that screenshot bottom right corner "Not Found "
    Why isn't the QnA Bot not working ?
    I sent in a ticket awhile ago about this. Got one response "is it still not working". My reply no and then NO follow up reply from Support.

    I like asking it questions but it does not like to reply to difficult questions and then i get "Please contact Support"
  • Sofiqul islam
    94
    yeh same with me QnA Bot not working.
    @Admin please fixed this issue.
  • monica alfred
    0
    Hi @Admin

    i have redeemed a card with amount of 60 US Dollar from more than a month ,and i didnt get it yet.

    although i redeemed a card after this and i got it immediatelly, So please i want to know if that card is ever gonna paid, and for the record i am ambassador and actually i am starting to lose faith in the website because the big cards cant paid while cards with 20 dollar is paid immediatelly.

    Thank you for your time
  • cjsenour
    610
    Provide Admin with Redeem ID, date, amount and what for. Also your levl.
  • monica alfred
    0
    Hi
    i have redeem in process phase for about one month now and when you had some updates in the website we waited patiently so please can you finish my redeem soon,and also i want to mention that my level is ambassador so please can you check my redeem
    My Request id: 1193137
    Request Date: 7/7/2021 5:36:06 PM
    Redemption Type : Reward Link
    Points : 6000

    Thanks for your time @Admin @cjsenour
  • cjsenour
    610
    Do not post same problem on multiple threads It slows down the process.
  • danny bermudez
    0
    Hi
    ever since i redeemed PayPal,
    I have no surveys in my account
    And drop an email to the support team but no one reply on me
    Please fix this problem
    My account has been Verified but there are no surveys
    @Admin
  • cjsenour
    610
    Surveys like disappearing. Either they will come back at reset or if you complete an email invite.
    If they do not come back after reset it is another problem and you need to contact support.

    Take screenshots of your email invite and of your blank dashboard and tell them that the survey is not visible in your dashboard.
  • aaron schmitz
    2
    I would recommend everyone stop doing survey's for Univox until they catch up on payments.....some poeple waiting months for their last redemptions.

    Until today, I never waited more than 6 day's for a payout, right now I'm at 11 days and seeing people have been waiting months.
  • Stephanie Griffin
    0

    Hi Admin,
    I'm experiencing high delay time in redemption, even though my account is Ambassador and I got the 1st place on the daily ladder many times.
    Can you help me with my redemption?
    Member Id: 7621218
    Request Id Request Date Redemption Type Points Amount Status
    1259115 8/16/2021 11:10:14 AM Paypal 1,000 10.00 USD Processing
    1256863 8/13/2021 11:01:27 AM Paypal 2,200 22.00 USD Processing
    1255235 8/11/2021 8:16:08 PM Paypal 1,600 16.00 USD Processing
    1249575 8/4/2021 4:59:20 PM Paypal 2,500 25.00 USD Processing
    1216227 7/31/2021 7:56:51 PM Paypal 2,500 25.00 USD Processing
  • cjsenour
    610
    I agree with you. I haven't taken a survey for months. Not worth wasting my time.
  • Stephanie Griffin
    0

    Admin can you please respond?
    Thanks
  • cjsenour
    610
    Do not post same problem on multiple threads. It slows down the process.
  • Luke Davis
    1
    @Admin
    hi.
    I have 6 of the redemption I have not received yet,
    please help me and thank you.
    1254684 8/11/2021 10:20:18 AM Reward Link 1,000 10.00 USD Processing
    1256074 8/12/2021 1:56:19 PM Reward Link 1,000 10.00 USD Processing
    1257053 8/13/2021 2:09:47 PM Reward Link 1,000 10.00 USD Processing
    1259272 8/16/2021 1:58:24 PM Reward Link 1,000 10.00 USD Processing
    1260398 8/17/2021 4:08:45 PM Reward Link 1,000 10.00 USD Processing
    1261908 8/18/2021 10:41:20 PM Reward Link 1,000 10.00 USD Processing
  • cjsenour
    610
    Your redemption are not that old. Some have been waiting since June Be patient.
  • xrayspex
    195
    I just cashed out and not doing anymore until they fix this-looks like people are waiting forever when ambassador was always 3-4 days- this is insane
  • MsChristy
    51
    Same here! I have one outstanding redeem and NOT attempting any more surveys until their "redemption software" issue is corrected. This has been going on for months & any I.T. tech should have been able to complete the upgrades over a long weekend or working on the issue 24/7 until fixed.
  • Michael Abraham
    0
    @Admin

    Hello, I haven't received my gift card since 24/6/2021
    member ID : 7566575
    Request ID : 1152544
    6/24/2021 2:43:07 PM Paypal 2,000 20.00 USD Processing

    Thanks
  • lorri pimos
    0
    @Admin
    Hello, I haven't received my gift card since 8/15/2021 9:17:27 AM
    member ID : 7600438
    Request ID : 1258500
    Redemption Type : Rixty
    points : 1000

    Thanks
  • cjsenour
    610
    Provide Admin with Redeem ID, date, amount and what for. Also your level.
  • cjsenour
    610
    Quit posting same problem over and over. Admin read it the first time.
  • robert988
    0
    Hello @Admin
    Please check my order , this are the details :
    1302061 Reward Link 2,000 , I'm premium member .
    Thanks.
  • cjsenour
    610
    The last one is not that old. I would advise not to redeem again until the above are all paid.
  • Danial De Louis
    0
    Please see my redeem
    Hello @Admin
    I would like you to be informed that I have redeemed 20.00 USD in 9/2/2021 6:01:52 PM as a reward link and the request id was 1302623 but the operation is still processing till now , I would like you to help with my problem please.
    Thanks
  • cjsenour
    610
    That redeem is not that late. Depending on your level, it takes different times for rewards to process.
  • Sheilah anderson
    3
    Hello, I am writing to you because I have a series of pending payments attached, an image of them, I would like to know about them
    Attachment
    pending payments (73K)
  • cjsenour
    610
    My advice is to not redeem again until thee are paid.
  • Sheilah anderson
    3
    Thank you if I will leave those two to see if they cancel them despite the delay they were paying in an average of 10 days
  • Robinhardin
    0
    @Admin
    hello i redeemed 30 $ in three cards Paypal each one 10 $
    please process my redemption quickly .
    first card : ID : 1268156 8/25/2021 7:52:21 AM Paypal
    second card : ID : 1302304 9/2/2021 2:18:38 PM Paypal
    third : ID : 1308491 9/8/2021 7:51:51 AM Paypal
  • Walli
    0
    @@Admin
    Hello, I am a Ambassador level, and my payment has not yet arrived .. can you help me please ...
    my email:
    Member Id:7649128
    Request Id:1269597
    Request Date: 26/08/2021 18:21:30
    Redemption Type: Paypal
    zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
    Request Id:1275239
    Request Date: 01/09/2021 18:30:01
    Redemption Type: Paypal
    zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
    Request Id:1306826
    Request Date: 06/09/2021 20:48:51
    Redemption Type: Paypal
  • cjsenour
    610
    The last one is not late. My advice is to not redeem again until all those are paid.
  • cjsenour
    610
    The last one is not late. My advice is to not redeem again until all those are paid.
  • suzana deev
    0

    Hello

    kindly check my redemption request
    Request Id: 1155062
    Request Date: 6/26/2021 12:20:06 PM
    Redemption Type: Reward Link
    Points: 3,500
    Amount: 35.00 USD
    Status: Processing

    Thanks
  • Alexis Smith
    0
    @Admin
    HI , please review my redemption request
    It's been more than 3 months.
    Gift Option: Paypal
    Request Date: 5/26/2021 9:31:34 AM
    Our team will process your request shortly.
    Member Id: 7658109
    Thank You.
  • 1Dana1
    0
    As Ambassador and old member with sad feelings
    I just wonder Why I don't have any surveys in past 6 months!!
    And I wonder why you can't solve this problem!!
    And I sent you 100 Emails and I talked to you here and still the same replay "next patch"!!
    So for last time ... PLEASE solve this problem!!
    Stay safe
    Thanks
  • Nadia Smith
    0

    I can not login!
    Please help me! I'm Ambassador member since six years.
    and I sent all my information to you!
  • Elias Reyes
    0
    Same problem here!
    I'm an ambassador member since 7 years and now I can't login!!
  • cjsenour
    610
    Contact Support. Admin cannon solve this problem
  • alliston
    0
    @Admin
    administrator, can you help me with my reward please.
    I am ambassador level...
    Member ID: 7680450
    Redemption ID: 1268374
    My Redemption Details: 8/25/2021 8:08:41 PM
    Redemption Type: Paypal
    Points: 3,764

    Redemption ID: 1309063
    My Redemption Details: 9/8/2021 10:19:06 PM
    Redemption Type: Paypal
    Points: 2,380
  • cjsenour
    610
    The last one is not late. You only redeemed yesterday. My advice is to not redeem anymore until these two are paid.
  • hary fred
    0
    hello @Admin
    I haven't received my gift card
    1305078 9/4/2021 7:50:54 AM Rixty 1,000
    please help me
  • Robinhardin
    0
    @Admin
    hello i redeemed 10 $ Paypal .my level is ambassador so it means process in short time .
    please process my redemption quickly .
    ID : 1313800 9/13/2021 1:30:34 PM Paypal
  • cjsenour
    610
    You only redeemed 2 days ago. Being ambassador only means that you can redeem at 1000 points. It does not guarantee a faster redeem no matter what Univox says.
  • godseeconomy
    2.3k
    My first redemption for the month of September !!! Completion of surveys hugely reduced all these past months !!:worry: :gasp: :cry:
  • Robinhardin
    0
    @Admin
    hello
    I redeemed 20 $ PayPal since a long time and until now I didn't receive anything
    please process my redeems quickly and thank you
    1323028 9/22/2021 4:37:25 AM Paypal
    1313800 9/13/2021 1:30:34 PM Paypal
  • cjsenour
    610
    You only redeemed one of them yesterday! Do not redeem again until the above re paid.
  • Robinhardin
    0
    @Admin
    hello
    I redeemed 20 $ PayPal . And until now I didn't receive anything please process my redeem quickly thank you so much
    1327887 9/27/2021 10:50:10 AM Paypal
  • cjsenour
    610
    You just redeemed yesterday. Univox never pays that quickly.
  • Robinhardin
    0
    @Admin
    hello
    I redeemed 10 $ PayPal . And until now I didn't receive anything
    please process my redeem quickly
    thank you so much admin
    1329823 9/29/2021 1:32:00 PM Paypal
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