• Charles Anderson
    2
    Hello,

    I'm a bit tired (and disappointed) of your redemption policy. There are two redeems from 2020 that are still under processing, two redeems that took me a lot of time and work to complete them :(

    I hope you process them and send the reward asap.

    Redeem 1:

    Request Id: 579070
    Request Date: 5/10/2020
    Amount: 50$
    Redemption Type: Paypal

    Redeem 2:

    Request Id: 701499
    Request Date: 7/31/2020
    Amount: 29$
    Redemption Type: Paypal

    thank you!
    Regards!
    /Charles
  • Admin
    2.5k
    Thanks for reaching out to us! I have checked with our support team on your redemption status please check your email over the next 48 hours.
  • jenniferparis
    2
    Hello admin have good day can you solve my problem i have order a 30 $ google gift card i still didnt receive it, it has been a 1 months since i ordered the card hope you can help me
    thank you.
    Request Date: 5/17/2021 9:26:22 PM
    Redemption Type: Google Play Gift Code
    Amount: 30 USD
    Request Id: 1093797
    thank you
  • losyko123gg
    0
    Hello admin have good day can you help me i've requested 25$ Reward Link and 20$ Google Play Gift Code but i didint get anything for 3 month thank you.

    Request Date: Reward Link 3/24/2021 10:17:49 AM \Google Play Gift Code 5/17/2021 8:42:24 PM

    Redemption Type: Reward Link \ Google Play Gift Code

    Amount: 25$\20$

    Request Id: Reward Link 1010360\Google Play Gift Code 1093781
  • Admin
    2.5k
    Thanks for reaching out to us! I have checked with our support team on your redemption status. Your redemption has been processed, please check your email over the next 24 hours.
  • jenniferparis
    2
    thank you admin for fast answer
  • Admin
    2.5k
    Thanks for reaching out to us! I have checked with our support team on your redemption status. Your redemption has been processed, please check your email over the next 24 hours.
  • david ross
    9
    hi @admin
    Place check my reward
    Member Id: 7583418
    User Level : Ambassador


    Gift Option: Google Play Gift Code
    Request Date: 5/12/2021 4:45:38 PM

    Gift Option: Google Play Gift Code
    Request Date: 5/14/2021 5:25:32 PM

    Gift Option: Google Play Gift Code
    Request Date: 5/17/2021 11:31:29 AM
  • Jade12
    1
    Hello admin have good day can you solve my problem i have order a 60$ Reward Link i still didn't receive it, it has been a 1 months since i ordered the card hope you can help me
    thank you.
    Request Date: 6/4/2021 10:42:05 AM
    Redemption Type: Reward Link
    Amount: 60.00 USD
    Request Id: 1131079
    thank you
  • Nat M
    1.8k


    Have you contacted Support ? If so please quote ticket number in future as well
  • jenniferparis
    2
    hello admin i cant log in to my account can you fix it pls thank you.
  • Nat M
    1.8k


    Contact support for this problem

  • cjsenour
    615
    Please contact Support.
  • carlobell
    0
    hi admin
    id :1150071 date : 6/22/2021 5:00:37 AM 25,00 points
    member id 7619011
    please resolve my redemption
    thanks
  • Karl Hodes
    0
    Good morning @Admin ,

    My level is Ambassador
    My Id is 2038309

    I have 3 requests :

    *** The first one ***

    " Thank you for requesting 1000 points.
    Gift Option: Reward Link
    Request Date: 6/18/2021 8:16:03 AM
    Our team will process your request shortly "

    *** The second one ***

    "Thank you for requesting 1000 points.
    Gift Option: Reward Link
    Request Date: 6/21/2021 8:17:23 PM
    Our team will process your request shortly. "

    *** The Third one ***

    "Thank you for requesting 1000 points.
    Gift Option: Reward Link
    Request Date: 6/24/2021 11:45:09 AM
    Our team will process your request shortly. "


    Thanks for your time !!
  • Barbra Meeks
    0
    hello @admin
    how are you?
    I have this redemption request since 5/13/2021 9:52:40 PM
    can you help me and pay me?
    Request Id : 1091464
    Request Date : 5/13/2021 9:52:40 PM
    Redemption Type : reward link
    Amount : 50 $
    thx
  • Nat M
    1.8k
    @Admin

    What is the hold up with payments ? Do we have to ask for it every time we redeem.

    Doesn't this apply anymore

    Ambassador - 24 hours
    Premium - 48 hours
    Verified - 72 hours
    Basic - within a week.
  • Admin
    2.5k
    We apologize for the delay in redemption, please be informed that your redemption request is on hold as your account is under review for quality purpose, our redemption team is working on the same so please allow some time and we really appreciate your patience.
  • Admin
    2.5k
    We apologize for the delay in redemption, please be informed that your redemption request is on hold as your account is under review for quality purpose, our redemption team is working on the same so please allow some time and we really appreciate your patience.
  • Brian Gingras
    0
    @Admin
    hello admin please process my recovery process
    my card information
    Request Id :1152620
    Request Date : 6/24/2021 6:36:00 PM
    Redemption Type : Paypal
    Points: 2000
    Amount: 20.00 USD
    Status: Processing
    please help me asap.
    thanks.
  • Fadi Samoel
    0
    @Admin
    hello
    how are you?wish you are great
    I have this redemption request since 6/15/2021 8:24:58 PM
    can you help me and pay me?
    Request Id : 1138822
    Request Date : 6/15/2021 8:24:58 PM
    Redemption Type : reward link
    Amount : 25 $
    thx
  • Drey
    0
    Hi @Admin
    I would appreciate your assistance to review my redemption payout as it's not usually this late
    Details as follows (2x redemptions):

    Request Id Request Date Redemption Type Points Amount Status
    1152714 25/06/2021 9:56:41 AM Paypal 970 13.00 SGD Processing
    1144251 16/06/2021 9:19:59 PM Paypal 984 13.00 SGD Processing

    Thanks!
  • Drey
    0
    Hi @Admin
    I would appreciate your assistance to review my redemption payout as it's not usually this late
    Details as follows (2x redemptions):

    Request Id Request Date Redemption Type Points Amount Status
    1152714 25/06/2021 9:56:41 AM Paypal 970 13.00 SGD Processing
    1144251 16/06/2021 9:19:59 PM Paypal 984 13.00 SGD Processing

    Thanks!
  • cjsenour
    615
    What level are you? These redeems are not that old.
  • Drey
    0

    Member ID: 1977033
    I'm Ambassador level
  • brayanorland
    0

    @admin
    Hello administrator, can you help me with my exchange please ...
    It is going to be a month and I do not receive my payment.
    Member Id: 7665436
    my email:
    Request Id: 1102785
    Request Date: 06/01/2021 02:07:28
    Redemption Type: Paypal
    Status:Processing

    I hope you help me please
  • Queeniefoo
    0
    Hi please help. My redemption is still under processing since 11/6/2021. Request id 1135903
  • Jade12
    1
    [reply="Admin;115713 @Admin
    How long will it be suspended, and what about redemption ??
  • cjsenour
    615
    As long as your account is suspended, your redemption will not be paid. Contact Support about the suspension.
  • jenniferparis
    2
    no answer from the support can you help me thank you.
  • jazmyn
    0
    @Admin
    Hi please help.
    Request Id 1145650
    Request Date 6/17/2021 5:47:20 PM
    Amount 15.00 USD
  • Nandu singh
    0
    @Admin hello
    I am Nandu singh.
    I have redemption delay more than a month
    Can u please speed up my paypal transfer
    My email :
    My Request id -1101055
    Request date- 5/29/2021
    paypal gift card
    Thanks
  • JhonMart
    0
    Hi @Admin
    My redemption took longer than my account level say it will
    can you help me ?
    the first one :

    Request Id 1138272
    Request Date 6/15/2021 8:41:33 AM
    Redemption Type Paypal
    Points 2,000
    Amount 20.00 USD
    Status Processing

    and the second one is

    Request Id 1155889
    Request Date 6/27/2021 5:56:46 PM
    Redemption Type Paypal
    Points 1,500
    Amount 15.00 USD
    Status Processing
  • cjsenour
    615
    All redeems have been delayed for some reason.
  • JhonMart
    0

    So I just have to wait then
  • cjsenour
    615
    Pretty much. Just like the rest of us.
  • jonathan mackay
    0
    @ Admin
    Hello admin
    Plese check my reward request
    Request Id 7612510
    Redemption Type paypal
    Poinnts 2300
    Amount 23.00 USD
    Thanks for your efforts
  • cjsenour
    615
    What date did you redeem? What level are you?
  • KellyD
    300
    Add me on to the list of still waiting please!
    Kelly D
    Member ID: 546786
    Ambassador Level
    Request date: 6/24/21 @ 6:06:57 pm
    PayPal $10.00
    Not much, but I do need it! Thanks
  • Monserrat Barbosa Reyes
    0


    @Admin
    hello
    how are you?wish you are great
    I have this redemption request since 6/26/2021 11:27:40 PM
    can you help me and pay me?
    My Id : 1926702
    Amount : 1009pts
    My email:
    thx
  • Jade12
    1
    @Admin
    How long will it be suspended ?
    thank you..
  • Maritp
    0
    Hello @Admin Nice day Please

    resquest ID 1158047
    date 29/6/2021
    Paypal
    Points 997
  • charlestaylor
    0

    hello
    please could you check my redemption request
    ID:1132176
    Date: 6/6/2021 1:01:58 PM
    Type: Reward Link
    Points: 2,000
    Amount: 20.00 USD
    Status: Processing

    Best regards
    Charles.
  • amandaclep
    0
    hello @admin
    how are you?
    I have this redemption request since 6/15/2021
    can you help me and pay me?
    my Id : 7694686
    Request Date : 6/15/2021 7:42:02 PM
    Redemption Type : reward link
    Amount : 25 $
    thx
  • cjsenour
    615
    Admin is out of the office until Tuesday, July 6 in observance of July 4th Holiday in US.
  • liam
    1
    @admin
    Hello
    I have a redemption request for almost 10 days but didn't receive anything yet
    Request ID : 1151117
    Request option google play 20$
    My ID : 7593635
    Thank you.
  • Abhishek kumar dwivedi
    0
    Please process my reward premium level
    Request Id Request Date Redemption Type Points Amount Status
    1160221 7/1/2021 10:28:32 AM Paypal 1,009 750.00 INR Processing
    1145231 6/17/2021 5:08:26 PM Paypal 1,151 844.00 INR Processing
  • jason smith
    0
    hello @Admin
    I ordered a card for almost 30 days but is has not arrived yet , can you help me and review my redemption status ?
    request id 1136125
    thanks alot
  • Mele McCabe
    518
    Admin will be out until Tuesday in observance of July 4th Holiday. Will not get a response before then...
  • Jennie Cale
    0
    @Admin
    Hello, Admin
    Please review my recovery process
    Details of my card
    Request Id : 1153522
    Request Date : 6/25/2021
    Redemption Type : Reward Link
    Points: 1000
    Amount: 10 USD
    Status: processeing
    Please solve my problem and help me asap and thank you very much
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